{"id":63686,"date":"2026-01-21T16:31:18","date_gmt":"2026-01-21T11:01:18","guid":{"rendered":"https:\/\/newswiredelhi.com\/index.php\/2026\/01\/21\/dove-soft-limited-launches-cpaas-2-0-an-ai-powered-multi-channel-communication-platform\/"},"modified":"2026-01-21T16:31:18","modified_gmt":"2026-01-21T11:01:18","slug":"dove-soft-limited-launches-cpaas-2-0-an-ai-powered-multi-channel-communication-platform","status":"publish","type":"post","link":"https:\/\/newswiredelhi.com\/index.php\/2026\/01\/21\/dove-soft-limited-launches-cpaas-2-0-an-ai-powered-multi-channel-communication-platform\/","title":{"rendered":"Dove Soft Limited Launches CPaaS 2.0, an AI-Powered Multi-Channel Communication Platform"},"content":{"rendered":"
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Mumbai (Maharashtra) [India], January 21: <\/span><\/strong>Dove Soft Limited, a growing cloud-communications and CPaaS provider, has announced the launch of\u00a0CPaaS 2.0<\/strong>, an AI-powered communication platform designed to help enterprises simplify, automate, and scale customer engagement through a unified communication ecosystem.<\/p>\n

CPaaS 2.0 brings\u00a0WhatsApp, SMS, RCS, Instagram, Voice, Email, and AI-driven bots<\/strong>\u00a0together on a single platform, powered by a\u00a0unified wallet<\/strong>. This integrated approach simplifies billing, enhances transparency, and enables businesses to manage communication\u00a0at scale through one centralised dashboard.\u00a0<\/strong><\/p>\n

The platform leverages artificial intelligence to automate routine customer interactions, improve response times, and provide\u00a0real-time visibility into channel usage, performance metrics, and wallet consumption<\/strong>. Its intelligent workflows automatically select the most effective communication channel, helping enterprises optimise costs while ensuring message delivery through built-in fallback logic in case a primary channel fails.<\/p>\n

CPaaS 2.0 also introduces a suite of AI-enabled utility tools designed to support day-to-day business communication. These include\u00a0Survey<\/strong>,\u00a0Calendarix<\/strong>,\u00a0Supportix<\/strong>,\u00a0VoiceX<\/strong>,\u00a0ReminderBox<\/strong>,\u00a0Dynamic PDF<\/strong>, and\u00a0DocAI<\/strong>, enabling enterprises to automate feedback collection, appointment scheduling, customer support, voice engagement, reminders, and personalised document delivery across preferred channels.<\/p>\n

For advanced enterprise requirements, CPaaS 2.0 allows businesses to build their own Agentic AI, capable of handling repetitive queries, assisting support teams, and automating workflows. AI-assisted agents are supported with suggested responses, conversation summaries, and intelligent routing, helping improve productivity and customer experience at scale.<\/p>\n

Commenting on the launch,\u00a0Rahul Bhanushali, Director, Dove Soft Ltd.<\/strong>, said,<\/p>\n

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\u201cWith CPaaS 2.0, the focus is on helping businesses simplify communication while using AI to improve operational efficiency and customer experience. The platform brings multiple channels, intelligent workflows, and AI-driven tools together in a way that reduces complexity and supports scalable growth for enterprises.\u201d<\/p>\n<\/blockquote>\n

Dove Soft Limited continues to invest in platform innovation, security, and intelligence-led communication capabilities, working closely with enterprises, telecom operators, and technology partners to address evolving business communication needs. Its solutions are\u00a0built to support<\/strong>\u00a0mission-critical use cases<\/strong>, where reliability, compliance, transparency, and trust are paramount, both in India and international markets.<\/p>\n

If you have any objection to this press release content, kindly contact pr.error.rectification@gmail.com to notify us. We will respond and rectify the situation in the next 24 hours.<\/em><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Mumbai (Maharashtra) [India], January 21: Dove Soft Limited, a growing cloud-communications and CPaaS provider, has announced the launch of\u00a0CPaaS 2.0, an AI-powered communication platform designed to help enterprises simplify, automate, […]<\/p>\n","protected":false},"author":1,"featured_media":63687,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_rishi_post_view_count":34},"categories":[4],"tags":[54],"class_list":["post-63686","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business","tag-business","rishi-post"],"rishi__cb_customizer_meta":"","comments_count":"0","_links":{"self":[{"href":"https:\/\/newswiredelhi.com\/index.php\/wp-json\/wp\/v2\/posts\/63686","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/newswiredelhi.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/newswiredelhi.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/newswiredelhi.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/newswiredelhi.com\/index.php\/wp-json\/wp\/v2\/comments?post=63686"}],"version-history":[{"count":0,"href":"https:\/\/newswiredelhi.com\/index.php\/wp-json\/wp\/v2\/posts\/63686\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/newswiredelhi.com\/index.php\/wp-json\/wp\/v2\/media\/63687"}],"wp:attachment":[{"href":"https:\/\/newswiredelhi.com\/index.php\/wp-json\/wp\/v2\/media?parent=63686"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/newswiredelhi.com\/index.php\/wp-json\/wp\/v2\/categories?post=63686"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/newswiredelhi.com\/index.php\/wp-json\/wp\/v2\/tags?post=63686"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}